Customer Service

Contact Us

The NEW YORK FIRST Company Shopping Support Team guarantees 100% customer satisfaction as our minimum acceptable standard of performance. We promise prompt, personal attention, and we always welcome your special requests. To ask questions, share observations, or simply have a bit of human contact, please contact us at any time, by phone at (800) 581-7599. If we are unable to answer when you call, please leave a message with your name, phone number, and time zone, and we'll call you back as soon as we can. You may, of course, prefer to contact us electronically. We receive your email at support@newyorkfirst.com
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Shipping Information

We ship most orders from The NEW YORK FIRST Company fulfillment center, via UPS standard delivery service to arrive 5-7 business days from the receipt of order. Furniture and other items (where noted) may take longer and may have additional charges, and if ordered with other items will arrive separately. Delivery information may be found on the product detail pages for these items. Shipping charges are per delivery address; items that require separate shipping will not incur additional delivery charges. Additional freight charges may apply to some large and heavy items. This amount is listed at the item level on product detail page and will be added to the standard delivery charges. Items cannot ship to PO Boxes due to size/weight restrictions. Please see below for shipping rates, including rush delivery options.

Shipping Rates to the 48 Contiguous States:
Shipment Amount Standard
3-8 business days
Expedited
2-3 business days
Next Day
1 business day
$0-$15
$15.01-$23
$23.01-$35
$35.01-$50
$50.01-$75
$75.01-$100
$100.01-$150
$150+
$5.75
$7.25
$8.50
$10.25
$12.50
$14.50
$16.00
over $150 10% of item total
$22.75
$24.25
$25.50
$27.25
$29.50
$31.50
$33.00
over $150 $23.95 + 11% of item total
$39.75
$41.25
$42.50
$44.25
$46.50
$48.50
$49.00
over $150 $58.95+ 11% of item total
PLEASE NOTE: Special shipping charges may apply for oversized items. We will contact you before processing your order if an additional charge applies.

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International Orders

We are delighted to deliver NEW YORK FIRST Company products anywhere in the world. To begin the international order process, CLICK HERE.
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Returns and Exchanges

The NEW YORK FIRST Company strives to achieve the highest level of service in our industry. Our goal is to provide clients with the best possible shopping experience. We aim to provide the best in quality and service.

NON FURNITURE RETURNS Returns and exchanges for regularly stocked non-furniture merchandise are performed happily under the following conditions: Items must be returned in new, unused condition (and in original packaging, please) within 30 days of purchase date. Custom orders, discontinued, sale or closeout items excluded. Apologetically, we cannot be responsible for lost or damaged return packages and shipping charges are not included on refunds. Ship to: RETURNS, c/o The NEW YORK FIRST Company, 373 Enfield Falls Road, Ithaca, NY 14850.

FURNITURE RETURNS Please fully read and understand our return policy before ordering. There are certain circumstances and conditions that apply to furniture items which are different than most consumer goods, and also certain conditions that result from the fact that we specialize in one of a kind and made to order items. If you discover a problem after you've accepted delivery, please contact us immediately at (800) 581-7599. Please retain all packing material until you are completely satisfied with the condition and performance of your purchase. If it is necessary to return or exchange a furniture item, it must be approved and arranged within 10 days of delivery and returned within 30 days. Non-defective custom made items do not qualify for return or replacement. Other furniture returns are subject to a 25% restocking fee and shipping charges are not included on refunds.

Misused or damaged products will not qualify for an exchange.
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Business Gifts

Recognize outstanding performance with a gift from The NEW YORK FIRST Company. A gift of exceptional quality that says "Thank You" in the most memorable way and reflects the standards and genuine appreciation of the giver. A gift from The NEW YORK FIRST Company will be valued and remembered always. Please contact the Corporate Incentives & Business Gifts Department toll-free at (800) 581-7599 or fax us at 607-277-6686 or by email at businessgifts@newyorkfirst.com for more information and assistance.
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Trade Sales

The NEW YORK FIRST Company trade business provides tailored products and services to residential developers, the hospitality industry, commercial developers, architects and interior designers. Our dedicated trade team will work with you to deliver the perfect solution. Please contact the Trade Sales Department toll-free at (800) 581-7599 or fax us at 607-277-6686 or by email at tradesales@newyorkfirst.com for more information and assistance.
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